By Richard Laermer

I’ve been watching service businesses pull some serious crap for years. I keep thinking a new economy will enter our lives and just stop what most everyone knows is a truly awful practice.

Read More >

These scenarios are ridiculous at best, but they happen all too often in PR.

Read More >

I wanted to write a book that would help people look ahead to the future, to do more than just get predictions about where we might be headed and to ultimately shake off the common wisdom that prevails…and fails us.

Read More >